The Young Lives Foundation is committed
to protecting your privacy. This statement describes how we
collect and use information about people who visit our website. If you have
any queries about this statement, please contact us at The Young Lives Foundation, 71 College Road, Maidstone, Kent ME15 6SX.
We have divided this Privacy Policy into
three sections, so you can quickly see the information that is relevant to you.
A: Visitors to our
site – if you are interested in
our work and how you can help us
B: People who use our
services – for practitioners as
well as children and young people who need advice
C: General security and privacy
provisions – for
everyone
The terms of the Policy may change, so
please check it from time to time.
A. Visitors to our
site
How do we collect
information?
We will collect personal information from you when you
enquire about our services and activities, send us a message, make a donation to us or otherwise provide us with personal
information. We may also receive information about you from other people, for
example from a friend who wants to tell you about this website.
We also gather general information about the
use of our website, such as which pages are visited most frequently. We only use
anonymous information and statistics that do not identify individual visitors.
This information helps us improve the services and information we offer on the
website. We may use service providers to help us collect and analyse this
information.
What personal information do we
collect?
The types of personal information collected might include
name, date of birth, email address, postal address, telephone number and
credit/debit card details or your opinions about a product, service or an
issue.
How do we use this
information?
We will use your personal information to provide you
with services, products or information you have requested, for
administration purposes and to further our charitable aims, including for
fundraising activities. We may need to share your information with our service
providers, associated organisations and agents for these purposes.
We may use your personal information for marketing purposes unless you have
indicated that you do not wish to be contacted.
B. People who us our
services
The Young Lives Foundation offers a number of
online services for children and young people, and the practitioners who work
with them, including enquiry and online referral services.
What information do we collect and
how do we collect it?
We
will collect personal information about practitioners who use our enquiry
or referral services. This information might include name, e-mail address,
postal address, telephone number and fax number.
We may also collect information about
children and young people via our online enquiry service and referral tools. This information may be provided by children
and young people themselves or (with their consent) by the practitioners who
work with them. The information could include the name, date of birth, gender,
address and telephone number of the child or young person. It might also include
sensitive information relating to their religion, ethnicity, physical or mental
health or condition (including drug and alcohol use), criminal offences and
sentences.
How do we use this
information?
We use the information about children and
young people to answer enquiries and to provide advice and support. We use
information about practitioners to provide the services and advice they have
requested.
If you use any of these online services, we
will tell you more about what will happen to your information when you make an enquiry.
C. General security and privacy
provisions
Do we use
'Cookies'?
'Cookies' are small pieces of information sent by a web
server to a web browser, which enable the server to collect information from the
browser. Essentially it takes the form of a small text file deposited on your
computer's hard drive.
The Young LIves Foundation uses cookies to ensure that you can interact with our
web sites successfully, to identify you when you visit our web sites and to keep
track of your browsing patterns. The use of cookies does not give us access to
the rest of your computer or to personal information about you.
We also works with Google Analytics to
monitor use of our website. Google Analytics use cookies to gather statistics
about our visitors, such as where you come from before entering our website,
which pages you look at on our site and where you go afterwards. Information
collected in this way is anonymous and does not identify individual visitors.
This information allows us to improve our website and the services we provide.
For more information about Google Analytics, please see their privacy policy at www.google.com/privacy
If
you want to prevent our cookies being stored on your computer in future, you may
do so by referring to your internet browser's instructions. You can do this by
clicking on the "Help" menu. Please note however that if you disable our cookies
you may not be able to access certain services or facilities on our sites and
your use of our sites may be restricted. Further information on deleting or
controlling cookies is available at www.AboutCookies.org
How do we protect personal
information?
Information that you submit in a enquiry form is encrypted and stored on a secure server. We also use encryption
and a secure server when you make a donation via our website. However, the
transmission of information over the Internet is never 100% secure so while we
try to protect your personal information, we can’t guarantee the security of any
information you submit to us via our website.
We also take appropriate measures to ensure
that the information we receive is kept secure, accurate and up to date and kept
only for so long as is necessary for the purposes for which it is used. Access
to our secure servers is restricted to authorised staff.
Will we disclose the information we collect
to other organisations?
As indicated above, we may pass your
information to our service providers, agents and associated organisations and,
if you have consented, to other organisations who share our objectives.
Some of our
service providers may be located outside the UK in countries or jurisdictions
which do not provide the same level of protection for personal information. If
we do transfer any personal information outside the UK we will ensure that
appropriate steps are taken to protect that information.
Emergencies
We may need to disclose your information if required
to do so by law or in response to a court order or request from a law
enforcement agency. In exceptional
circumstances, where we think someone is at serious risk of being harmed, we may
contact the police or a local authority safeguarding team.
Your
consent
By providing us with
your personal information you consent to the collection and use of that
information for the purposes and in the manner described in this Privacy
Policy.
Links
Our website may
include links to websites run by other organisations. The Young Lives Foundation is not responsible for the privacy practices of other organisations’ websites and recommenda
you read their privacy policies carefully.
Right of access
You have
the right to ask for a copy of the information we hold about you (for which we
may charge a small fee) and to have any inaccuracies in your information
corrected.
If you wish to exercise these rights, please
contact:
The Young LIves Foundation (Data Protection), 71 College Road, Maidstone, Kent ME15 6SX.
Changes
If your personal details change, please help us to
keep your information up to date by notifying us at the above
address.
We reserve the right to amend this privacy statement. The latest version will
be available on our website so please check from time to time. By continuing to
use the website you will be deemed to have accepted any changes.
June 2011
